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Nov 20, 2019: Today may involve a lot of phone tag. On the eighth time you've told a customer service representative your problem, you may want to hand the task off to a colleague. You only have so much time in a day.
Nov 21, 2019: You'll be impressed by the quality of the contractors that have been recruited to work on your project. It's a good time to sit down and have a long-ranging conversation with your new peers. You'll learn a lot.
Nov 19, 2019: In groups, sometimes a single member can kick-start a discussion. Be the leader, the inspiration who transforms the group from bored listeners to ninjas fighting for a common cause. Business objectives guide your choices.